"I've learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel."
Maya Angelou.
Measure
Establishing your current reality. Measuring whether it is a Customer Service culture or a thriving, agile Customer Experience culture supported by Raving Fans?
Ignite
Engaging the hearts of your people by ensuring they understand and own their "Personal Significance" and the part they play retaining Customers, transforming them into Raving Fans.
Sustain
Sustaining the momentum by constant culture innovation always listening, owning and celebrating a Thrive Mind-set with Raving Fans on both sides of your Till.
Gill Bowmaker
Group Strategist
Fresh Eyes Customer Retention Specialists
Phone: +27 (0)83 274 5156
Email: gill@fresheyes.co.za
Website: www.fresheyescx.com
