Retaining your Customers is key. Yet so often deflected around the costs, which systems, what approach.... the list goes on. The most important component of your business is about taking the first step with assets that you already have - the people you employ. It is about igniting their significance to create a momentum to deliver the results which will appear on your bottom line.
"Fresh Eye’s training has been infectious throughout our Group and has transformed our business. The improvement in service, guest interaction and culture has shown in the spirit of our GEMS and is reflecting on our ‘bottom line’ via repeat business, referrals and fantastic reviews.”
Shaun Lamont - Managing Director - First Group
We do not believe in just training and disengaging. We stay connected as we know that shifting habits creates a sustainable momentum for you and your teams!
Fresh Eyes has developed all our content to connect with every level of your business. We embrace the approach of empowering people at every level, ensuring that each person claims their significance and then takes on the accountability of their contribution. We exchange knowledge through face to face engagement, video training, physical exercises, PDF downloads, Checklists, Online Assessments and the key is our Ignition Partners - Live support teams that will partner with you for the duration of your course.
There are a variety of solutions available to you. These range from a Invitation to Peach to take a seat at your Meeting (1 Hour) to the XO Academy Series (90 days). We have developed solutions that are on demand as well as time controlled. Refer to The Online Shop to find a solution that works for you.
There is no defined path for a business as the difference products are all designed to ignite a team in some way. A recommended approach is:
The success of your Customer Retention Strategy is reflected in:
The Ignition Formula will position your business ahead of both your direct and indirect competitors by:
That’s the power of elevating your Customer Retention Strategy.
Every single touch-point counts. Your Customer Feedback is a critical asset. It determines if you retain Raving Fans or Poison Passionistas.
Learn the 3 steps to ensure that you give your Customers a Voice