Struggling to Re-Ignite Your Business Post Covid 19?
This series has been designed to assist business owners and their teams to establish their current reality and move forward to discover their "New Norm" with focus and specific outcomes.
Fresh Eyes Solutions
We Shift your Culture to Understand, Increase & Sustain:
1. Customer Retention
2. Increased Turnover
3. Positive Reviews
4. Staff Significance
5. Team Mind-Set
6. Brand Loyalty (On Both Sides of Your Till)
7. Culture & Behavioural Shift
8. Ownership & Accountability
9. Customer Experience
10. Customer Engagement & Feedback
Fresh Eyes Solutions
We Shift your Culture to Understand, Decrease & Sustain:
1. Customer Churn
2. Operating Costs
3. Negative / No Reviews
4. Staff Churn
5. Disengaged Staff
6. Brand Numbness
7. Poison Passionistas
8. Fear
9. Customer Service vs. Experience Approach
10. Customer Disengagement
Accessing The Re-Ignition Series
The Re-ignition series has been designed for individuals and teams. Accessible from a desktop, laptop, tablet or a smart phone.
Key benefits from the Re-Ignition Series
- To create engagement, empathy and an understanding within the team of the "New Norm".
- To create a new view of your customers, their needs, their pain points (both new and existing).
- To review products and services and define what is taking you forward to create your New Norm.
- To review your communication engagement and language with customers.
- To take on and own the accountability of personal behaviour and attitude during and post your Pivot.
- To create Goals that will focus and ground the team whilst delivering specific outputs that align to the Common Business Goal.
- To stimulate a community of creatives that start their new Customer Experience Journey with the aim to retain every single customer.
Frequently Asked Question 1 - Solopreneurs, Entrepreneurs, Established Companies?
Frequently Asked Question 2 - Business Skills?
Frequently Asked Question 3 - Diverse Team in Skills & Education?
Frequently Asked Question 4 - Leadership or Team?
Welcome to Life Post Covid 19
Change has arrived whether we like it or not. It is global. It will be owned by people. People who take action, embrace new opportunities and leverage the power of team to create their New Norm. We are so excited that you are at this point - It could be the difference between surviving or thriving!
Are You Retaining Your Customers?
We help businesses IGNITE their Teams to ENGAGE, DELIGHT and RETAIN your Customers creating RAVING FANS with a sustainable Customer Experience Strategy that reflects on your bottom line.
I Want To Book A Call With Fresh EyesFresh Eyes Solutions
Customer Experience Reviews
Seeing your business through your Customer's Eyes
Customer Experience Training
Bespoke Programmes designed for your Business
Customer Sustainability Academy
A 90 Day Team Engagement to Create A Shift In Your Culture
Customer Experience Games
A Selection of Experience Games to Play with Your Team
"XOXY" Sustainability Academy
Building on the "XO" Series focused on bottom line results.
The Voice of Your Customer
A Live connection between You and Your Customer, with the Goal to build Raving Fans.
Customer Experience Journey Workshop
A 2 day face to face workshop or an on demand online course.
Train Your Trainers
A programme designed to Train your Trainers to engage with High Energy and Bespoke content to Retain Customers.
