"When the guest arrives, give him an experience that's ahead of what he anticipates. What I'm hoping is that folks come away from our hotels having expected something, and come away thinking 'wow, so much better than what we expected to have'."
Sol Kerzner, Founder, Kerzner International


Measure
Establishing your current reality. Measuring whether it is a Customer Service culture or a thriving, agile Customer Experience culture supported by Raving Fans?

Ignite
Engaging the hearts of your people by ensuring they understand and own their "Personal Significance" and the part they play retaining Customers, transforming them into Raving Fans.
Gill Bowmaker
Group Strategist
Fresh Eyes Customer Retention Specialists
Phone: +27 (0)83 274 5156
Email: gill@fresheyes.co.za
Website: www.fresheyescx.com