"When the guest arrives, give him an experience that's ahead of what he anticipates. What I'm hoping is that folks come away from our hotels having expected something, and come away thinking 'wow, so much better than what we expected to have'."

Sol Kerzner, Founder, Kerzner International

ONOMO Durban - PDF of Video

Measure

Establishing your current reality. Measuring whether it is a Customer Service culture or a thriving, agile Customer Experience culture supported by Raving Fans?

Ignite

Engaging the hearts of your people by ensuring they understand and own their "Personal Significance" and the part they play retaining Customers, transforming them into Raving Fans.

Sustain

Sustaining the momentum by constant culture innovation always listening, owning and celebrating a Thrive Mind-set with Raving Fans on both sides of your Till.   

Gill Bowmaker

Group Strategist

Fresh Eyes Customer Retention Specialists

Phone:       +27 (0)83 274 5156

Email:         gill@fresheyes.co.za

Website:    www.fresheyescx.com