Every day we're saying....
"How can we keep this customer happy? How can we get ahead in innovation by doing this, because if we don’t, somebody else will."
Bill Gates
Measure
Establishing your current reality. Measuring whether it is a Customer Service culture or a thriving, agile Customer Experience culture supported by Raving Fans?
Ignite
Engaging the hearts of your people by ensuring they understand and own their "Personal Significance" and the part they play retaining Customers, transforming them into Raving Fans.
Sustain
Sustaining the momentum by constant culture innovation always listening, owning and celebrating a Thrive Mind-set with Raving Fans on both sides of your Till.
Peach Piche
Chief Retention Officer
Fresh Eyes Customer Retention Specialists
Phone: +27 (0)83 447 9992
Email: [email protected]
Website: www.fresheyescx.com
