Business Name and Full Name and position of Person that is our Contact.  (Christian and Surname).

Landline and Cellphone Number of Contact Person.

Email address of Contact Person and Website address of Business.

What is the FULL physical address of the business that we are setting Voice of the Customer up for?

Please enter in the first question that you would like to ask.  (Remember there is a PDF cheat sheet that you can download on the Voice of the Customer Set Up Module for suggestions).

We suggest that this question is related to a rating by the Customer on their Experience whilst engaging with your brand working through a range of 1 to 10.  1 being the worst and 10 being the highest.

Please enter in the second question that you would like to ask.  (Remember there is a PDF cheat sheet that you can download on the Voice of the Customer Set Up Module for suggestions).

We  suggest that this question is related to the name of the staff member that assisted the Customer.

Please enter the third question you would like to ask.  (Remember there is a PDF cheat sheet that you can download on the Voice of the Customer Set up Module for suggestions).

We suggest that this question is related to the Customer finding what they were looking for - products or services.

Please enter the fourth question you would like to ask.  (Remember there is a PDF cheat sheet that you can download on the Voice of the Customer Set up Module for suggestions).

We suggest that this question is related to the Customer feeling enough love for your brand that they are willing to refer you on to friends, family and others.

Please enter the fifth question you would like to ask.  (Remember there is a PDF cheat sheet that you can download on the Voice of the Customer Set up Module for suggestions).

This is a critical question as the response to this is getting a client to agree or not to joining your POPI compliant database.  It asks you Customer whether they would like to receive your special offers and other promotions.

A note - when designing your Call to Action - your response rates increase by 220% by including a prize that can be won. - Refer to the cheat sheet.

Please enter the following details for the 1st person to get an SMS immediately a poor review is posted.  This person should be in a position to contact the Customer immediately to resolve their complaint.

Please enter in the following format:

1.  Christian Name

2.  Surname

3.  Position in your Business

4.  Cellphone number

Please enter the following details for the 2nd person to get an SMS immediately a poor review is posted.  This person should be in a position to contact the Customer immediately to resolve their complaint.

Please enter in the following format:

1.  Christian Name

2.  Surname

3.  Position in your Business

4.  Cellphone number

Please note below the details of the people who should receive the Reports on a weekly and monthly basis as noted below:

Weekly

1.  Negative Ratings 

2.  Business Superheroes

Monthly

1.  Full Consolidated Report

2.  Experiential Ratings Report

Please note the details in the following format:

Christian Name, Surname, Email address, Department, Contact Telephone Number

Is there anything else that you would like to share with the Fresh Eyes team before we set up your profile in our system?