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Welcome to the Feedback Session to find out How you are going to Engage and Retain your Customers by giving them an Amazing Experience every time they come into your business.
We are super excited that you have got to this stage.
Be Awesome and Enjoy!
Question 1 of 4
How does this "New" way of engaging with customers make you feel?
I am now used to my mask and feel confident that I can still engage with my customers and make them happy.
My mask makes me feel like I am disconnected from my customers.
My mask makes me feel cut off from customers.
Question 2 of 4
I understand that I need to learn to read people's (both my work colleagues and my customers) reactions through their eyes and body language. This means that I have to:
(Choose the answer that you think is correct)
Make an effort to be looking at everyone around me at all times to ensure that I am aware of how their feelings are being displayed.
Make an effort to be watching everyone around me at all times as well as their body language to ensure that I am aware of what feelings are being displayed.
Make sure that I am always polite and do not say anything to make the customer unhappy.
Question 3 of 4
Which of these statements is true?
(Choose the answer that you know is correct by clicking the A, B or C box)
Customers do not expect a great Customer Experience at this time. They know and understand that these times are tough for us all.
Customers are also going through a hard time now and understand that wearing a mask is not pleasant. They complain as well. If I am polite that will create an experience that will make them happy.
Customers expect excellent service at all times. They are not concerned about the masks right now - they are concerned that they will get the experience that they expect.
Question 4 of 4
Please give feedback on what you learnt in the Training Videos today. Write your answers below.
